Information Systems Management

• Defining IS mission
• Determining goals and objectives of the IS organization
• Alignment of IS planning with enterprise planning
• Strategic IS planning, strategic use of IS
  • Competitive advantage through use of IS
• Short range IS planning
• Process re-engineering
• Continuous improvement
• Management of emerging technologies
• IS planning methods
  • Critical success factors
  • Business systems planning
  • Computer-assisted planning
  • Enterprise modeling
• IS operational planning
  • Capacity planning
• IS project selection
• IS investment management

IS staffing and human resource management

• Skills planning
• Staff performance management
• Empowerment/job ownership
• Education and training
• Competition, cooperation and reward structures

Structure and management of IS organization

• Internal organizational structures
  • Centralized
  • Decentralized
  • Federated
• Use of consultants
• Outsourcing
• Management of global IS supply chain
• CIO and staff functions
• Marketing of IS services
• Financial management of IS
• IS policy and operating procedures formulation and communication
• Management of business continuity Links to Security, Netcentric, and Information
• Ownership of data and application systems
• Managing the quality of IS services
• Managing resource conflicts
• IS control
  • IS control methods and tools
    • Budgets
    • Chargeback
    • Costing of computer services
    • IS Auditing
  • Sarbanes-Oxley compliance
  • IS cost control

Management of subfunctions

• Communication services management
  • Procurement of communication services
• Computing facilities management
  • Capacity planning
  • Site maintenance
  • Procurement of hardware and software
  • Hardware and software contracts
• Management of data administration

IS Evaluation

• Evaluation methods
• Evaluation criteria