Systems & Project Management
IS planning
- Defining IS mission
- Determining goals and objectives of the IS organization
- Alignment of IS planning with enterprise planning
- Strategic IS planning, strategic use of IS
- Competitive advantage through use of IS
- Short range IS planning
- Process re-engineering
- Continuous improvement
- Management of emerging technologies
- IS planning methods
- Critical success factors
- Business systems planning
- Computer-assisted planning
- Enterprise modeling
- IS operational planning
- IS project selection
- IS investment management
IS staffing and human resource management
- Skills planning
- Staff performance management
- Empowerment/job ownership
- Education and training
- Competition, cooperation and reward structures
Structure and management of IS organization
- Internal organizational structures
- Centralized
- Decentralized
- Federated
- Use of consultants
- Outsourcing
- Management of global IS supply chain
- CIO and staff functions
- Marketing of IS services
- Financial management of IS
- IS policy and operating procedures formulation and communication
- Management of business continuity
Links to Security, Netcentric, and Information
- Ownership of data and application systems
- Managing the quality of IS services
- Managing resource conflicts
- IS control
- IS control methods and tools
- Budgets
- Chargeback
- Costing of computer services
- IS Auditing
- Sarbanes-Oxley compliance
- IS cost control
Management of subfunctions
- Communication services management
- Procurement of communication services
- Computing facilities management
- Capacity planning
- Site maintenance
- Procurement of hardware and software
- Hardware and software contracts
- Management of data administration
IS Evaluation
- Evaluation methods
- Evaluation criteria
Hardware Administration
- Determining HW requirements
- Servers
- Storage solutions
- Workstations/PCs
- Peripherals
- Other
- Determining site/data center requirements
- HVAC/heat management
- Power
- Space needs
- Evaluating HW solutions
- Installing HW components
- Maintaining HW management environment
- HW maintenance
System Administration
- OS Administration
- Application Administration
- Content management
- Content deployment (file system planning and structure)
- Server administration and management
- User and group management
- Backup management
- Security management
- Disaster recovery
- Resource management
- Automation management (automatic job scheduling)
- Site management
- System support
- Performance analysis, evaluation, and monitoring
- System optimization and tuning
- Integration management
System implementation
- System integration
- System conversion
- Deployment process
User support
- Help desk staffing
- Help desk organization
- Training
Professional Development (suggest moving to
CompEd?)
Network Management
- Performance Management
- Network Evaluation
- Bandwidth
- Throughtput
- Latency
- Jitter
- Fault Management
- Configuration Management
- Accounting Management
- Link to SECURIT MANAGEMENT in Security
- Examples of Protocols
- SNMP (Simple Network Monitoring Protocol)
- RMON (Remote Monitoring)
- Network Management Software
Quality of Service
- Approaches
- Differentiated Services
- Integrated Services
- Congestion Management
- Queue Management
- Link Efficiency
- Traffic Shaping and Policing
Project Management
- Management concepts
- General project management
- Classic management models
- Project management roles
- Enterprise/Organizational management structure
- Software management types (e.g. acquisition, project, development, maintenance, risk, etc.)
- Managing multiple projects
- Project planning
- Evaluation and planning
- Scoping
- Project scheduling and milestones
- Project scheduling and tracking tools
- Work breakdown structure
- Task scheduling
- Effort estimation
- Cost estimation
- Cost estimation techniques
- Cost estimation tools
- Cost/benefit analysis
- Resource allocation
- Risk analysis and management
- Feasibility analysis
- Contingency planning
- Process model selection
- Project personnel and organization
- Organizational structures, positions, responsibilities, and authority
- Formal/informal communication
- Project staffing
- Personnel training, career development, and evaluation
- Meeting management
- Building and motivating teams
- Conflict resolution
- Project control
- Scope control
- Change control
- Monitoring and reporting
- Measurement and analysis of results
- Correction and recovery
- Reward and discipline
- Standards of performance
- Project management documentation
- Project close-down
- Software configuration management
- Revision control
- Release management
- Tool support
- Builds
- Software configuration management processes
- Configuration management and version control during evolution
- Legal requirement
- Disaster planning
- Distribution and backup
- Documentation
- Systems documentation
- User documentation
- Configuration documentation [link to configuration management]
- Software metrics
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